Terms of Service

Last updated: 20 October 2026

These Terms of Service (“Terms”) govern your use of M-Tracker, including the web app at web.mtrackerapp.com, client approval links, integrations and related services (the “Service”). M-Tracker is operated by Meckanzy International Limited, a company registered in Nigeria, of Eleganza Gardens Estate, Nigeria (“M-Tracker”, “we”, “us” or “our”).

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you have authority to accept these Terms for it, and “you” includes that organisation.

Our affiliate program has its own terms, at mtrackerapp.com/affiliate-terms.

1. Your account

  • You must be at least 18 years old and give accurate information when you sign up.
  • Each login is for one person. Keep your password safe and tell us at once if you think someone else has used your account.
  • You are responsible for what happens under your account and, if you are a workspace owner or admin, for the people you invite and the access you give them.

2. Free trial

New workspaces can try M-Tracker free for 14 days. We may change or end trial offers at any time. When a trial ends, paid features stop until you subscribe.

3. Plans, payment and renewal

  • Paid plans are billed per person, monthly or yearly, at the price shown when you subscribe. Each plan includes a number of task reviews per person per month. Extra reviews can be bought separately.
  • Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time, and your plan stays active until the end of the period you have paid for.
  • Payments are processed by our payment providers (Paystack and Flutterwave). Their terms also apply to your payment, and we do not store your full card details.
  • Prices exclude taxes unless we say otherwise. We may change prices with at least 30 days’ notice, and the change applies from your next renewal.

4. Refund policy

We want M-Tracker to make a measurable difference to your business. If it doesn’t, we will give you a full refund of the subscription fees you paid in your first 3 months, as long as all of the following are true:

  1. You completed onboarding with our team.
  2. Your team completed M-Tracker training.
  3. Your team used M-Tracker to manage its projects for, on average, at least 90% of its working time during those 3 months.
  4. You saw no improvement in the business metrics we agreed with you in writing during onboarding, measured over those 3 months.

To ask for a refund, email hello@mtrackerapp.com within 30 days after the end of your first 3 months, with the agreed metrics and your results. We will check usage in your workspace and reply within 14 days. Outside this policy, fees already paid are not refundable, except where the law requires a refund.

5. Your content

  • You own the tasks, briefs, files, links, comments, goals, projects and other material you or your team add to M-Tracker (“Your Content”).
  • You give us permission to store, copy, process and display Your Content only as needed to run the Service for you, including sending it to the service providers listed in our Privacy Policy.
  • You are responsible for having the right to add Your Content, including any client material, and for what you share through client approval links and reports.

6. AI reviews and suggestions

  • M-Tracker uses AI to review finished work against its brief, suggest goals, key results, project plans and tasks, and turn voice into text. Your Content is sent to our AI provider to do this.
  • AI output can be wrong or incomplete. It is a first review, not a final decision. You and your team remain responsible for checking work and for decisions you make based on it.
  • Organisation admins can turn AI features off for their organisation at any time.

7. Clients and approval links

You can send a client a link to approve work or view reports without an M-Tracker account. Anyone with the link can see what it shows, so share links only with the right people. You are responsible for your relationship with your clients, including what you agree with them about the work and your fees.

8. Integrations

When you connect Jira, ClickUp, Google Calendar or another service, you allow us to access the data that integration needs, as described in our Privacy Policy. Those services are run by other companies, and their terms apply to your use of them. We are not responsible for their availability or changes to them, and you can disconnect an integration at any time.

9. Acceptable use

You agree not to:

  • break the law, or infringe anyone’s rights, through the Service;
  • upload malware or content you have no right to share;
  • try to access other workspaces, get around usage limits, or disrupt the Service;
  • copy, resell or reverse-engineer the Service, or use it to build a competing product;
  • use the Service to secretly monitor people. M-Tracker is built to look at the work, not the person.

10. Our intellectual property

M-Tracker, its software, design and brand belong to us or our licensors. These Terms give you a right to use the Service while your account is active. They do not transfer any ownership to you. If you send us feedback, we may use it without any obligation to you.

11. Availability and changes

We work to keep M-Tracker available and secure, but we do not promise it will always be uninterrupted or error-free. We may improve, change or remove features. If we remove a major feature you pay for, we will tell you in advance.

12. Ending your account

  • You can stop using M-Tracker and ask us to delete your account at any time.
  • We may suspend or close an account that breaks these Terms, puts others at risk, or remains unpaid after reminders. Where we reasonably can, we will warn you first.
  • After an account is closed, we delete Your Content as described in our Privacy Policy. Export anything you want to keep before closing your account.

13. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You agree to compensate us for claims, losses and costs arising from Your Content or from your use of the Service in breach of these Terms or the law.

16. Changes to these Terms

We may update these Terms. If a change is significant, we will tell workspace owners by email or in the app at least 30 days before it takes effect. If you keep using the Service after that, you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. We will first try to resolve any dispute with you informally. If we cannot, the courts of Nigeria have jurisdiction.

18. General

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right, we have not waived it. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a company that takes over M-Tracker. These Terms, with our Privacy Policy, are the whole agreement between you and us about the Service.

19. Contact

Meckanzy International Limited
Eleganza Gardens Estate, Nigeria
Email: hello@mtrackerapp.com