Productivity and measurement  ·  2 min read

Measure finished work that was accepted, not hours or activity. Count what each person sent, how much of it was right the first time, and how long it took. Those three numbers tell you more than any screen monitor.

Productivity is finished work that held up, not hours at a deskProductivity is finished work that held up, not hours at a deskHOURS AT THE DESKSam: 44 hours this weekDana: 36 hours this weekSam looks busierWORK ACCEPTED FIRST TIMESam: 5 of 9 pieces, 4 came backDana: 8 of 8 pieces, none came backDana did moreHours tell you what the work cost. Accepted work tells you what it produced.
Hours tell you what the work cost. Accepted work tells you what it produced.
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Three numbers that work

Output. Pieces of work finished and accepted, per person, per week. A report, a design, a closed ticket. Something someone else said yes to.

Quality. How much of that work was accepted the first time, without changes. If five of nine pieces came back, the first-time-right rate is 44 percent.

Time. Hours per accepted piece. This is where the timer earns its place. It turns "Sam is slow" into "Sam's reports take six hours and Dana's take four, and Dana's come back less."

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Numbers that lie

Hours logged. Mouse movement. Messages sent. Meetings attended. All of these measure being busy. None of them measure being done. A person can score high on every one and produce nothing a client would pay for.

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How to start this week

  1. For each task, write one line that says what done looks like.
  2. Note when the work was sent and whether it was accepted or came back.
  3. At the end of the week, count. Three numbers per person. Share them with the person first.

Do this for a month before you compare people. The first weeks tell you about your briefs, not your team.

How M-Tracker helps

Where M-Tracker fits

M-Tracker is built around these three numbers. Every task has a brief. When the work is sent, M-Tracker compares it with the brief and writes one plain paragraph: what works, what is missing, what to change. The person sees it first. The timer puts hours next to accepted work. There are no screenshots, no keystroke logging and no activity monitoring, because none of that measures output.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Can I measure productivity for people whose work is not countable?

Yes. Agree what a finished piece is. For a manager it might be a decision made and written down.

Should I share the numbers with the team?

Yes, and each person first. Numbers that only the manager sees feel like surveillance.

How often should I look?

Weekly for the team. Monthly for trends. Daily is too noisy.

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