by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 3 min readOn a five-level scale, most managers delegate at level two or three: look into it and report back, or recommend and I decide. It feels safe because the decision stays with the manager. It also means every task comes back...
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 3 min readFeedback and reviews for your own people. Hiring, firing and pay decisions. The direction of the team. The two or three client relationships that would hurt most to lose. Crises while they are crises. Anything...
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 2 min readWrite five lines: the result, who it is for, what it must include, when it is due, and how you will both know it is done. Say which decisions are theirs. Then leave it alone until the finished work arrives, and review...
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 2 min readPrepare, hand over, support, review. Prepare: choose the task and write the brief. Hand over: give it to the right person with a named level of authority. Support: be available, but only when asked. Review: compare the...
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 3 min readGood positive feedback about a service names what was done, what it meant for the customer, and what to keep doing. From a client: "You told us about the delay before we noticed and gave us a new date we could plan around....
