Capacity and delegation  ·  2 min read

Prepare, hand over, support, review. Prepare: choose the task and write the brief. Hand over: give it to the right person with a named level of authority. Support: be available, but only when asked. Review: compare the finished work with the brief, within a day, and give the credit. Delegation usually fails in stage one, by skipping the brief, and shows up as a problem in stage four.

Seven steps of delegation: pick the task, choose the person, write the brief, agree the level, set the check-in, review the result, give the creditSeven steps of delegation1Pick thetask2Choose theperson3Write thebrief4Agree thelevel5Set thecheck-in6Review theresult7Give thecreditSteps three and six are where delegation succeeds or fails.Skip the brief and you will do the task twice. Skip the review and you will never delegate it again.
Four stages, seven steps, one shape: a clear start, an empty middle, a real finish.
1Capacity and delegation

Stage one: prepare

Pick a task that would be fine at 70 percent of your standard. Choose a person with the skill and the hours. Write five lines: result, audience, must-haves, due date, done checks. This stage takes ten minutes and decides everything after it.

2Capacity and delegation

Stage two: hand over

Share the brief. Ask what is unclear. Say the level: "You decide and tell me." Agree the one moment when you will look at the finished work. The handover should end with a yes you can quote.

3Capacity and delegation

Stage three: support

Available, not present. Answer questions when asked. Help with a problem the person flags, without taking the task. Do not request drafts. Do not check in on a schedule they did not ask for. This is the stage where micromanagement happens, and it happens because stage one was thin.

4Capacity and delegation

Stage four: review

Open the work next to the brief. Say what matched and what did not, with the fix, within a day. Give the credit by name. Note what the next brief should include. The review is what makes the next delegation easier.

How M-Tracker helps

Where M-Tracker fits

Stages one and four are what M-Tracker handles for every task. The brief holds the result, audience and must-haves. When the person sends the work, M-Tracker compares it with the brief and writes a plain review they see first, so stage four is half done before you open it. Stage three stays empty because you can see the result is coming without asking.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

How long should stage three last?

As long as the task, with no contact from you unless they reach out.

What if stage four shows the work missed badly?

Go back to stage one and look at the brief. Most misses start there.

Are the four stages the same as the seven steps?

Yes, grouped. The steps are the detail inside the stages.

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