by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 2 min readWrite five lines: the result, who it is for, what it must include, when it is due, and how you will both know it is done. Say which decisions are theirs. Then leave it alone until the finished work arrives, and review...
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 3 min readDelegate the result, not the steps. Write a five-line brief. Name the level of authority out loud. Hand over the whole piece, not fragments. Resist taking it back when the first draft is not yours. And review the...
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 2 min readPrepare, hand over, support, review. Prepare: choose the task and write the brief. Hand over: give it to the right person with a named level of authority. Support: be available, but only when asked. Review: compare the...
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 3 min readGood positive feedback about a service names what was done, what it meant for the customer, and what to keep doing. From a client: "You told us about the delay before we noticed and gave us a new date we could plan around....
by M-Tracker | Nov 1, 2026 | Capacity and delegation
Capacity and delegation · 2 min readIf someone can do a task at least 70 percent as well as you can, hand it over. The 30 percent gap closes with practice, usually within a few rounds. The hour you keep by doing it yourself does not come back, and neither...
