When to raise a retainer instead of working faster

When to raise a retainer instead of working faster

Client work  ·  4 min readIf you blow through the retainer hours most months, the retainer is too small for what the client actually asks for. Working faster will not fix that. Raise the price, tighten the scope, or both. Here are the three signs, the math,...
Why a busy client account can still lose money

Why a busy client account can still lose money

Client work  ·  4 min readA client account loses money when the hours nobody counts, like calls, revisions, emails, and admin, are bigger than the hours you charge for. The account looks busy and feels important. Divide the money by all the hours, not just...