Capacity and delegation  ·  3 min read

You explain a task three times when the first explanation was spoken and vague. Write it down once: the outcome, who it is for, what done looks like, what they can decide, and when. Add an example. Ask them to play it back in one line. Agree one check-in. Then you are done explaining.

A task brief with its five parts labelledTask: Customer email about the new verification stepRESULTA short email from support@ to all currentcustomers.FORAll current customers. Many read on their phones.MUST INCLUDEWhat changes · what to do first time · start dateJune 3 · help article linkMUST NOTMention the pricing change · promise phone supportDUEDraft Thursday noon to Dana. Dana approves. SendFriday.1A thing you can point at, notan activity2Changes the shape of the work3Where most redos start4Stops the one addition thatgets it sent back5One named approver, not 'theteam'Two minutes to write. Nothing left for the other person to guess.
Explain once, in writing.
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How the three explanations happen

  1. The hallway version. "Can you do the client report this month?"
  2. The questions. "Which numbers? What format? Who sees it?"
  3. The fix. The report comes back wrong, and you explain what you meant.

Each one takes longer than writing it down at the start.

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Step 1: Write a short brief

Five lines:

Copy this
Outcome: one-page June report for NorthwindFor: their CEO, who reads only the first linesDone when: status line first, numbers match the dashboard, one pageYou can decide: layout, which chart to useDue: draft Thursday 3 PM
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Step 2: Add an example

"Here's last month's report. Same structure." An example answers questions a brief cannot. If there is no example, say what good looks like in one sentence.

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Step 3: Ask for a playback

"Can you tell me in one line what you'll send?" If their line matches yours, you are aligned. If not, you just saved a round.

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Step 4: Agree one check-in

Not five. One, early enough to change course: "Show me the outline Tuesday." Five minutes then saves a rewrite later.

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Step 5: Do not take it back

When it comes back, review against the brief, not against how you would have done it. If it meets the done checks, accept it. Taking the task back teaches people that delegation is temporary.

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Save the brief

Next month, the same task needs only a date change. Keep briefs for repeat work. After a few months, delegation takes 30 seconds.

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Build the brief fast

The task brief builder gives you the five boxes. Or say it out loud and tidy it into five lines.

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The brief lives on the task

In M-Tracker, you can type or dictate the brief on the task. When the work comes back, it gets a first review against that brief, so the person catches gaps before you see them. No screenshots and no activity tracking.

How M-Tracker helps

Where M-Tracker fits

M-Tracker gives every task a clear brief and every finished piece of work a first review, in plain words, before it reaches the manager. No screenshots, no scores.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

What if they still have questions?

Good. Answer them, then add the answer to the brief for next time.

What if it is faster to do it myself?

This time, maybe. Next month, no. See how to delegate when you are faster doing it yourself.

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