Accountability  ·  2 min read

Five principles cover it. Agree what done looks like before the work starts. One person owns each result. The work is visible as it happens, not hidden until the deadline. Finished work is reviewed against the agreement, not against a mood. And consequences, good and bad, are known in advance and applied the same way to everyone.

The five C's of accountability: clarity, commitment, capability, consequences, check-inThe five C's of accountabilityCLARITYWhat, by when, and howwe will know it is doneCOMMITMENTA yes that was saidout loud or in writingCAPABILITYThe skills and thehours to do itCONSEQUENCESWhat happens eitherway, known in advanceCHECK-INA review of the work,not of the personLists differ. Almost all of them start with clarity, and most problems start there too.
Five principles, five C's, four pillars: the same ideas in different coats.
1Accountability

The five principles

1. Agree before. Accountability is a comparison between what was agreed and what was delivered. Without the first half, there is nothing to compare, only opinions.

2. One owner. Shared ownership is no ownership. A name on each result. The team can help; one person answers.

3. Visible work. A short, regular line on progress, and the finished piece when it is ready. Visibility is what makes trust unnecessary and hovering pointless.

4. Review against the agreement. The question is not "did they work hard" or "do I like it." It is "does it do what we agreed."

5. Known consequences. Accepted work gets credit. Work that misses gets a specific note and another round. The same for everyone, including the manager, and nobody is surprised.

2Accountability

What the principles rule out

Judging by effort. Judging by hours. Blame after the fact for a standard nobody stated. Public criticism. Rules that bend for favorites. Each of those breaks one of the five and makes the word accountability feel like a threat.

How M-Tracker helps

Where M-Tracker fits

M-Tracker is principles one, three and four built into every task. The brief is the agreement. The record of work sent and reviewed is the visibility. When the work is sent, M-Tracker compares it with the brief and writes a plain review the person sees first, which is the review against the agreement. Principles two and five stay with the team, and they get easier when the other three are automatic.

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How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Are these principles the same for managers?

Exactly the same. A manager who does not review on time has broken principle four.

Which principle is most often broken?

The first. Most teams start at the fifth and wonder why it feels unfair.

How do I introduce these to a team that has none?

Start with the next task. Write the agreement, name the owner, review the work. Then the next one.

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