Staffing and recruiting  ·  4 min read

Not always, but often. A performance improvement plan is a written set of goals with a deadline, usually 30 to 90 days. Some people meet the goals and stay. Many do not, because the plan arrives after months of problems nobody talked about, with targets set in numbers the person was never shown how to hit. On a recruiting desk, a recruiter usually lands on a PIP for missing placement numbers, when the real problem was late feedback on the submittals behind those numbers. A fair PIP fixes that. A bad one just documents the ending.

The same fix costs more the longer the work waitsMinutes to make the same one-line fixsame dayday 1day 2day 3day 4day 510 min35 min60 minIllustrative. The shape is what matters: memory fades, files close, other work piles up.Fix it while it is warm.
Most PIPs are the bill for feedback that came too late.
1Staffing and recruiting

What a PIP actually is

A document that says: here is what is expected, here is where you are, here is what must change by this date, and here is what happens if it does not. Legally, in most US states, an employer does not need one to end at-will employment. Firms use them to be fair, to be consistent, and to have a record.

2Staffing and recruiting

Why recruiters end up on them

The usual story: a recruiter's placements are down for two quarters. The manager has mentioned it at the monthly review, in terms of the number. Nobody has sat with the recruiter and three rejected submittals and pointed at the line that was missing. The recruiter has been guessing at what "better" means for six months. Then the PIP arrives with a number on it.

The number was never the problem. The submittals were, and nobody looked at them until the number made it impossible not to.

3Staffing and recruiting

If you are the recruiter on a PIP

  • Ask for the standard. "What does a submittal that meets this plan look like?" Get it in writing. If the plan only has numbers, ask what work produces them.
  • Ask for feedback before the work goes out. "Can you read my next ten submittals before they go?" This is the single most useful request you can make. It turns the plan from a countdown into training.
  • Keep your own record. Every submittal, whether it was accepted, and what feedback you got. If the plan ends badly, you want the facts. If it ends well, you want to know why.
  • Decide honestly whether you want to stay. Some PIPs are fair. Some are paperwork. You will know within two weeks which this is.
4Staffing and recruiting

If you are the manager writing one

A fair PIP has the standard on it, not just the number. "First submittal accepted on at least half of orders, with each submittal checked against the order before it goes" is a plan someone can work. "Twelve placements this quarter" is a score.

And it has early feedback built in. Read the first ten submittals before they go. Point at the gap the same hour. If after that the work still does not meet the page, the plan ends fairly, and you both know why. If it does, you kept a recruiter.

The honest question before writing any PIP: did this person get specific, early feedback on the work for the last three months? If not, the PIP should start with that, and the number should wait.

How M-Tracker helps

Where M-Tracker fits

Most PIPs are the result of feedback that came months late. M-Tracker reads each submittal against the written order before the manager or client sees it and tells the recruiter, in plain words, what is missing, every time. The gaps get fixed on the submittal in front of them, the manager sees the pattern early, and the conversation happens at submittal ten instead of at quarter two. Fewer PIPs get written, and the ones that are have a fair standard behind them.

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How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Can I be fired without a PIP?

In most US states, yes. A PIP is a practice, not a legal requirement, for at-will employees. Contracts and union agreements can change that.

Should I resign when put on a PIP?

Not reflexively. Ask for the standard and early feedback first. If the plan is fair, work it. If it is paperwork, you have time to look while employed.

How long should a PIP last?

Long enough to produce twenty pieces of work with feedback. For a recruiter, 60 days is usually enough to show a real change in submittals.

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