Rework and work quality  ·  3 min read

"High standards" is not a bar. A bar is something people can see before they start. Write down three to five checks for each kind of work. Show one example that meets the bar. Give people a way to check their work against it before you see it. Then hold the bar the same way every time.

Three layers of review: self-check, tool check, manager review1. The person checksRe-reads the request. Runs ashort pre-send checklist.Catches: obvious misses,rushed sends2. A tool checksWork Check compares the workwith the request in seconds.Catches: missing parts,unanswered asks3. You reviewOnly what gets through.Judgment, tone, priorities.Catches: the things only amanager seesWork that reaches layer 3 has already passed two checks. Your pile is smaller and your reviews are shorter.
The bar is checked three times, cheapest first.
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Why "I'll know it when I see it" fails

If the bar lives only in your head, people can only find it by missing it. They hand work in, you send it back, they guess again. Everyone gets tired, and the bar starts to feel unfair.

A bar people can hit has three parts: words, an example and a way to check.

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1. Words: three to five checks

For each kind of work, write the checks a piece must pass.

Customer email:

  • The main point is in the first two lines.
  • Every date, price and name is correct.
  • One clear action, with a button or link.
  • Reads at grade 8 or below.

Keep it short. Ten checks get skimmed.

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2. An example: "this, every time"

Pick one real piece that meets the bar. Save it where everyone can find it. Mark what makes it good: "Look how the date is in line one."

Examples teach faster than rules. People copy what they see.

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3. A way to check before handing it in

People need to test their work before you do. Options:

  • A checklist they tick.
  • A colleague who reviews it.
  • A first review against the brief and the standards.

The Work Check tool does this for one piece of work at a time, free.

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Hold it the same way every time

A bar that moves is worse than no bar. If you accept something below it on a busy Friday, people learn the real bar is lower. If you raise it without saying so, people feel tricked.

If the bar needs to change, change the written checks and tell the team.

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Signs the bar is wrong

  • Almost nothing passes first time: the bar is unclear or too high for the time given.
  • Everything passes but clients still complain: the bar is missing what clients care about.
  • Different reviewers judge the same work differently: the checks are too vague.
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Keep the bar in one place

M-Tracker's standards library holds your checks and brand guides for each project, and every finished task gets a first review against them and its brief. People see where they are below the bar before the work reaches you. No screenshots and no activity tracking.

How M-Tracker helps

Make the bar fit the work

Not every task needs the same bar. A first draft for internal discussion can be rough. A client deliverable cannot. Say which bar applies on the task:

  • Draft: right direction, no polish needed.
  • Internal: correct and clear.
  • Client-ready: correct, clear, checked, on brand.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Should the bar be the same for juniors and seniors?

The bar for the work is the same. Juniors may need more examples and earlier check-ins to reach it.

How do I raise the bar?

One check at a time, with notice and an example.

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