Capacity and delegation  ·  2 min read

Delegate the result, not the steps. Write the brief down. Match the task to the person's skills and hours. Agree how much authority comes with it. And review the finished work against the brief, then give the credit. Five principles. Most failed delegation skips the second and the fifth.

A task brief with its five parts labelledTask: Customer email about the new verification stepRESULTA short email from support@ to all currentcustomers.FORAll current customers. Many read on their phones.MUST INCLUDEWhat changes · what to do first time · start dateJune 3 · help article linkMUST NOTMention the pricing change · promise phone supportDUEDraft Thursday noon to Dana. Dana approves. SendFriday.1A thing you can point at, notan activity2Changes the shape of the work3Where most redos start4Stops the one addition thatgets it sent back5One named approver, not 'theteam'Two minutes to write. Nothing left for the other person to guess.
A brief someone can start from without asking you a question.
1Capacity and delegation

The five principles

1. Delegate the result. Say what done looks like and who it is for. Do not dictate the route. If you need the route followed exactly, you are not delegating; you are dictating.

2. Write it down. Result, audience, must-haves, due date, done checks. Five lines. A spoken brief lives in two memories and matches neither.

3. Match the task to the person. Skills, yes, but also hours. The most common delegation failure is handing a ten-hour task to someone with two hours free.

4. Agree the level. Do they decide and tell you, or recommend and you decide? Say it out loud. Most arguments about delegation are two people assuming different levels.

5. Review the result, then credit it. Compare the finished work with the brief. Say what matched. Pass the credit on, in public if they like that. Delegation that ends in silence does not get repeated.

2Capacity and delegation

Why two and five get skipped

Writing the brief feels slower than just saying it. Reviewing feels like extra work after the work. Both save more than they cost: the brief prevents the rewrite, and the review is what turns one handover into a habit.

How M-Tracker helps

Where M-Tracker fits

M-Tracker makes principles two and five automatic. Each delegated task has a brief: result, audience, must-haves. When the person sends the work, M-Tracker compares it with the brief and writes a plain review they see first, so most gaps are fixed before you look. You review finished, checked work and give the credit. The hour you delegated stays delegated.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

What should I never delegate?

Feedback to your people, hiring decisions, and anything you were asked to do personally.

How do I delegate to someone less experienced?

A fuller brief and a lower level of authority. Not more checking in the middle.

How long until delegation pays back?

The first handover costs more than doing it. The third one is where you start winning.

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