Briefs and expectations  ·  3 min read

When a request is vague, do not guess and do not ask "what do you mean?" Write back what you think they want, in five short lines, and ask them to confirm or fix it. It takes two minutes, it shows you are thinking, and it saves you from doing the wrong work well.

The same request before and after a two-minute briefBEFORE“Can you make a flyer for the webinar?Need it by Friday.”Audience? Size? What it must say? Who approves?AFTERResult: a one-page flyer for the June 12webinar.For: new customers, in an email, so 600 pxwide.Must include: date, time (Eastern), twospeakers, Register button.Must not: mention pricing or unreleasedfeatures.Due: draft Thursday noon to Dana. Danaapproves. Final Friday.Same task. Same designer.The first version was redone twice(wrong size, wrong audience). Thesecond went out once.
Play it back in five lines. Let them correct it.
1Briefs and expectations

The vague request

"Can you take a look at the Q3 numbers before Friday?"

Look how? A summary? A deck? A fix? For whom? This could be 20 minutes or two days.

2Briefs and expectations

Why asking "what do you mean?" goes badly

Your boss is busy. An open question makes them think from scratch, and they may answer with another vague line. A playback is easier: they just say yes or change one line.

3Briefs and expectations

The five lines to play back

  1. The result I'll make
  2. Who it's for
  3. What it will include
  4. What I'll leave out
  5. When you'll get it
4Briefs and expectations

A message you can send

"To make sure I get this right: I'll put together a one-page summary of Q3 revenue and costs against plan, for you to use in Monday's leadership meeting. It'll include the three biggest gaps and why. I won't redo the forecast. You'll have it Thursday at 3 so you have time to read it. Does that match what you need?"

Most bosses reply "yes, perfect" or "yes, but also add hiring costs." Either answer gives you a clear task.

5Briefs and expectations

Check your brief before you start

Paste the request and your playback into the task brief checker. It lists what a new person would still have to ask.

6Briefs and expectations

Do it every time, and it stops being needed

After a few playbacks, many managers start writing clearer requests. They see what you need and give it upfront. You are teaching the brief by example.

How M-Tracker helps

Make the brief part of the task

In M-Tracker, every task has a brief with the result, the reader and the must-haves, so vague requests get spotted before work starts. The finished work is then checked against that brief. No screenshots and no activity tracking.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

What if my boss gets annoyed?

Keep it short and confident: "Here's my plan." It reads as ownership, not confusion.

What if they change their mind later?

Your playback is in writing. Point to it kindly, and agree on the new plan and date.

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