Feedback and reviews  ·  3 min read

Useful positive feedback names three things: what the person did, what effect it had, and what to keep doing. "You sent the draft a day early, which gave the client time to react, and the final went out without changes. Keep building in that day." Here are fifteen examples across work, teamwork, clients and growth.

Three feedback statements that say what, why, and what to do nextThree feedback statements that say what, why, and what to do nextTHE REPORTWhat: the summary is on page one.Why: the client reads page one only.Do: keep that in every report.THE QUOTEWhat: two of five prices are last year's.Why: the quote will be wrong.Do: pull prices from the sheet.THE TICKETWhat: you answered in 40 minutes.Why: the customer stayed.Do: same on the next five.What, why, do. Ten seconds to write, and nobody has to guess.
Praise with a what and a why is praise people can repeat.
1Feedback and reviews

On the work

  1. "The numbers matched the source sheet to the dollar. That is why the client signed without questions."
  2. "You cut the deck from twenty slides to eight and nothing important was lost."
  3. "The brief you wrote let the designer start without a single question."
  4. "The bug fix came with a test, so it stays fixed."
2Feedback and reviews

On teamwork

  1. "You picked up Dana's piece when she was out and the deadline held."
  2. "You asked the quiet person in the meeting for their view, and it changed the decision."
  3. "Your notes after the call meant nobody had to ask what we agreed."
  4. "You disagreed in the meeting instead of after it. That is the right place."
3Feedback and reviews

With clients

  1. "You told the client about the delay before they noticed. They thanked us."
  2. "You said no to the scope creep and offered an option. The relationship got stronger."
  3. "The client report answered their question on page one. They did not ask for a meeting."
4Feedback and reviews

On growth

  1. "You asked for feedback on the draft before sending. The final was your best yet."
  2. "You took the estimate feedback and this one landed within the hour."
  3. "You owned the error in one line and fixed it the same day."
  4. "You ran the review meeting yourself. It was shorter than when I run it."
5Feedback and reviews

The pattern under all fifteen

Action, effect, keep. Skip any one and it turns into "good job," which feels nice and teaches nothing.

How M-Tracker helps

Where M-Tracker fits

The hardest part of specific praise is remembering the specifics. In M-Tracker, each task has a brief and the finished work is checked against it, so the record shows which pieces met the brief first time and what made them work. Accepted work is visible to the team. Praise becomes a matter of reading the record, not recalling the month.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

How much positive feedback should there be compared with corrective?

More positive than corrective, but both specific. The ratio matters less than the quality.

Can I give positive feedback in writing?

Yes. Written praise gets re-read.

What if I cannot find anything specific to praise?

Look at the work, not the person. Something met the brief. Start there.

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