Staffing and recruiting  ·  4 min read

Split errors into three kinds and check for each one separately. Typos and grammar: a spell checker catches most. Wrong facts, such as a date or a pay rate: a second look at the source catches them. Missing must-haves, the thing the client asked for that is not there: only a check against the original request catches those. Tools catch the first kind. Clients catch the third kind, unless you check against the order before it goes.

Five things to check in a work email before you send it1The askWhat do you want them to do, by when? Is it in the first two lines?2The factsDates with time zones, names, amounts, links clicked, files attached.3The orderThe important thing first. Not the background, not the apology.4The toneRead it as the recipient. A bank is not a teammate.5Loose endsWhat will they have to ask? Answer it now.Sixty seconds. It saves a day of back-and-forth.
Sixty seconds against the request, before it goes.
1Staffing and recruiting

The three kinds of error in a submittal

1. Typos. "Forklit." "Teh candidate." A client forgives one and notices three. A spell checker catches almost all of them in a second.

2. Wrong facts. The card expired in 2025, not 2026. The pay was $19, not $21. The start date was the 4th. These are the errors that make a client stop trusting the submittal. The fix is to check each fact against where it came from: the resume, the screen notes, the order.

3. Missing must-haves. The order asked for a current card with a date, and the submittal says "forklift experience." Nothing is misspelled and nothing is wrong. Something is missing. This is the error clients catch, and it is the most expensive, because the submittal comes back.

2Staffing and recruiting

Why the third kind slips through

A spell checker cannot see what is not there. A second reader who has not read the order cannot either. The only way to catch a missing must-have is to put the submittal next to the order and go line by line. Most people skip this because they wrote the submittal and feel they know what is in it. That feeling is the problem.

3Staffing and recruiting

The sixty-second check

Before anything goes to a client or a manager, run three passes.

  1. Spell check. Let the tool do it.
  2. Facts. Every date, number and name, checked against its source. Thirty seconds.
  3. Must-haves. Open the order. For each must-have, find the line in the submittal that answers it. If there is no line, there is a gap. Thirty seconds.

Three passes, one minute, three kinds of error. Do it every time, not just on the big ones.

4Staffing and recruiting

For managers: make the check a habit, not a review

If you are the one catching the third kind of error, you are the bottleneck and the work has already been done wrong once. Give the team the written order and the one-minute check. Then review the outcome: how often work comes back from the client. That number drops fast when the check becomes a habit.

How M-Tracker helps

Where M-Tracker fits

The third pass is the one M-Tracker runs. The job order is the brief, the submittal is the work, and before it goes to the manager or client the recruiter gets a plain-words note on which must-haves are answered and which are missing. Typos still need the spell checker. The gaps that cost the most get caught first.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Can AI proofread for me?

For typos and grammar, yes. For wrong facts, only if it has the source. For missing must-haves, only if it has the order. See the post on using ChatGPT for proofreading.

How do I check facts when I am in a hurry?

Keep the sources open while you write. A submittal written from the screen notes and the order has fewer wrong facts than one written from memory.

What is the most common error?

The missing must-have. It is also the one most people never check for.

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