Feedback and reviews  ·  2 min read

Lists differ, but a useful version is: relevant, respectful, real, right-time and repeatable. Relevant: about the work, not the person. Respectful: private and calm. Real: a specific example, not a general impression. Right-time: the same day, not the next review. Repeatable: clear enough that the person can do it again, or avoid it again, without guessing.

Feedback people can act on has three parts: what, why, doWHATPoint at it.“The price change is inparagraph four.”WHYOne reason.“The client reads the firsttwo lines.”DOThe change.“Move it to the firstsentence.”Delete: “Not quite there.” “Tone feels off.” “You always rush these.” “Take another pass.”
What, why, do. The 5 R's in three sentences.
1Feedback and reviews

The five R's

Relevant. Feedback about the report, the design, the call. Not about attitude, energy or "being more proactive." If you cannot point at a piece of work, wait until you can.

Respectful. Private for anything corrective. Calm, even when the mistake was costly. Respect is what makes people hear the rest.

Real. "Two of the five prices are from last year" is real. "Be more careful" is not. Real feedback names the thing.

Right-time. Within a day of the work. A fix that takes ten minutes on Monday takes an hour on Friday, because the person has moved on.

Repeatable. Say what to do next time. "Pull prices from the sheet, not from memory." Now the person can repeat the good or avoid the bad without a second conversation.

2Feedback and reviews

Why most feedback fails two of the five

Real and right-time. Managers wait for the review cycle, then give general impressions. Both the delay and the vagueness make the feedback useless, and the person leaves feeling judged rather than helped.

How M-Tracker helps

Where M-Tracker fits

M-Tracker gives feedback that meets all five by design. When work is sent, it is compared with the task's brief and the person gets one plain paragraph: what works, what is missing, what to change. It is about the work, private, specific, the same minute, and clear enough to act on. The manager's feedback then builds on that rather than starting from scratch.

Try M-Tracker free14-day trial. No credit card. No employee surveillance.

How a task moves through M-Tracker: brief, work, review, improve, then the manager1BriefResult, audience,must include, due.Files and linksattached.2WorkThe person does itand attaches whatthey made.3ReviewM-Tracker comparesthe work with thebrief. One plainparagraph.4ImproveThey fix what ismissing while it isfresh.5ManagerSees work thatalready passed itsown test.No screenshots. No scores. The person sees the review first.
FAQ

Questions people ask

Are the 5 R's an official model?

No. Different authors use different R's: recognize, request, review, and others. Pick one list and use it consistently.

Which R is hardest?

Right-time, for busy managers. Build review into the workflow instead of the calendar.

Does positive feedback need all five too?

Yes. "Great job" fails real and repeatable. "The summary on page one was exactly what the client needed; keep that" passes both.

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