by M-Tracker | Nov 1, 2026 | Accountability
Accountability · 2 min readFive elements. A known standard: what done looks like, written before the work. An owner: one person who said yes. Evidence: the work itself, visible, not a description of it. A review: the work compared with the standard. And a...
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 2 min readAn effective feedback statement has three parts. What happened, in one specific sentence. Why it matters, in one. What to do next, in one. Here are three: one about a report, one about a quote, one about a support ticket....
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 2 min readFeedback splits two ways. By direction: positive, which says what to keep doing, and corrective, which says what to change. By setting: formal, which is scheduled and written, like a review, and informal, which happens in...
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 3 min readThree techniques do most of the work. What-why-do: say what happened, why it matters, what to do next. Ask-first: ask the person how they think it went before you say anything. Compare-with-the-brief: put the finished work...
by M-Tracker | Nov 1, 2026 | Feedback and reviews
Feedback and reviews · 2 min readWithin a day of the work. About the work, not the person. In private for anything corrective. In three sentences: what happened, why it matters, what to do next. Then stop and listen. Professional feedback is not softer or...
