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What are the six strategies to delegate effectively?
Delegate results not steps, write a five-line brief, name the level of authority, delegate the whole piece, resist taking it back, and review then credit. Six strategies that make delegation last.
What should you not delegate?
Keep feedback to your people, hiring and firing, direction, key client relationships, crises, anything confidential, and anything you were asked to do personally. Delegate nearly everything else.
What is the most commonly used level of delegation?
Most managers delegate at level two or three: research and report back, or recommend and I decide. Why that keeps the manager in the loop on everything, and how to move most work to level four.
What are the four main types of feedback?
Feedback splits two ways: positive or corrective, formal or informal. What each type is for, which one teams get too little of, and how to balance all four.
What are three examples of effective feedback statements?
Three feedback statements from real work, each in three sentences: what happened, why it mattered, what to do next. Why this shape works and how to write your own in ten seconds.
Can you give me an example of positive feedback?
One example of positive feedback, explained line by line: the action, the effect, and what to keep doing. Plus five more you can adapt, and the two mistakes that turn praise into noise.
What are the two types of accountability?
Internal accountability is holding yourself to what you said. External accountability is answering to someone else against a known standard. Why teams need both and how to build each.
What are the key elements of accountability?
Five elements: a known standard, one owner, visible evidence of the work, a review against the standard, and a response that follows the result. What each one is and how it fails.
What are the 5 R’s of feedback?
The 5 R’s of feedback vary by author. A useful version: relevant to the work, respectful in tone, real with examples, at the right time, and repeatable so people can act. How to use them.
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