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What are the two types of accountability?
Internal accountability is holding yourself to what you said. External accountability is answering to someone else against a known standard. Why teams need both and how to build each.
What are the key elements of accountability?
Five elements: a known standard, one owner, visible evidence of the work, a review against the standard, and a response that follows the result. What each one is and how it fails.
What are the 5 R’s of feedback?
The 5 R’s of feedback vary by author. A useful version: relevant to the work, respectful in tone, real with examples, at the right time, and repeatable so people can act. How to use them.
What not to say when giving feedback?
Skip ‘always,’ ‘never,’ ‘you should know,’ the compliment sandwich, and anything about personality. Eight phrases that wreck feedback and the plain replacements that land.
What are the three C’s of feedback?
Clear, concise, constructive. The three C’s of feedback explained with examples, why most feedback fails the first one, and how to make every review pass all three.
What are some positive feedback examples for a good employee?
Twelve positive feedback examples for a strong performer, each naming the work, the effect and what to keep doing. Why ‘great job’ is not enough for your best people.
What are some positive feedback examples?
Fifteen positive feedback examples for work, teamwork, clients and growth, each naming the action and its effect. The simple pattern that makes praise useful instead of nice.
What are the four C’s of feedback?
The four C’s add consistency to the three: clear, concise, constructive, and the same standard every time for every person. Why the fourth C is what makes feedback fair.
What are some good phrases to use when giving feedback?
Twenty phrases for opening, describing, explaining and closing feedback, from ‘I noticed in the report that’ to ‘next time, try.’ Built on the what-why-do pattern.
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