How to make a client feel special

How to make a client feel special

Staffing and recruiting  ·  3 min readSend a submittal that answers their brief in their own words, in line one. "You said the last person couldn't handle the cold. Maria has two winters in cold storage." Nothing says "we listened" louder than that. Gifts...
How to keep a client happy

How to keep a client happy

Staffing and recruiting  ·  3 min readClients do not remember the order you filled on time. They remember the one where the wrong person showed up. So keeping a client happy is mostly about not giving them a bad morning: the right person, confirmed, at the...
How to grow your staffing agency

How to grow your staffing agency

Staffing and recruiting  ·  4 min readStaffing agencies grow in three stages, and something different breaks at each one. Stage one, one to three recruiters: the founder reads every submittal, quality is high and nights are long. Stage two, four to ten: the...
How to get more clients as a recruiter

How to get more clients as a recruiter

Staffing and recruiting  ·  4 min readLead with one placement story, told in numbers. "Five forklift operators, night shift, all five still there after a month." Then ask for two minutes to send a sample summary. Get your next clients from the managers of...
How do I calculate fill rate?

How do I calculate fill rate?

Staffing and recruiting  ·  3 min readFill rate is positions filled divided by positions requested, times 100. If clients asked for 18 workers this week and you placed 14, your fill rate is 14 divided by 18, times 100, which is 78 percent. Count positions,...